UK Home Delivery & Fulfilment 2006 provides a thorough analysis of the home delivery market - products ordered online, by phone, in store and by catalogue and delivered to the customer's home or place or work. It includes full analysis of a survey of 2,000 consumers, exploring their motivations for using home delivery and their expectations of home delivery services.

Scope

• A thorough analysis of the UK home delivery market - products ordered for direct delivery to consumers via phone, online, catalogues or from stores.
• Comprehensive analysis of why shoppers use home delivery services, how satisfied they are with them and which service providers they use most.
• Detailed sector analysis for books, clothing & footwear, DIY, electricals, food & grocery, furniture, health & beauty, homewares and music & video.
• Overview and competitive assessment of leading fulfilment operators.

Highlights

Declining sales at mail order operators have overshadowed a booming online sector and caused a sharp decline in the growth rate of the home delivery market.A sharp reduction in the home delivery market's growth reflects declining business by traditional mail order specialists. The downturn has been compounded by the sector's exposure to home related categories that have borne the brunt of weak consumer confidence.For the first time, over half of all home delivery shoppers place their orders online. The Internet is now the preferred ordering medium in nine of the 10 retail sectors.

Reasons to Purchase

• Quantify and assess the opportunities offered by the home delivery market.
• Enhance your understanding of the demands of home delivery users to steer development of your home delivery service.
• Identify ways of broadening your appeal to target shoppers beyond your traditional customer base.

• Chapter 1 Executive Summary
  • Key findings
  • Main conclusions
• Chapter 2 Market Analysis
  • Introduction
  • Expenditure growth
  • Market components
  • Product categories
• Chapter 3 Consumer Research Summary
  • Key findings
  • Introduction
  • Customer characteristics
  • Newspaper preferences
  • Delivery frequency
  • Retailers used
  • Motivations
  • Ordering media
  • Satisfaction
  • Barriers to more frequent usage
  • Attitudes to home delivery charges
  • Alternative delivery preferences
• Chapter 4 Consumer Research Analysis
  • Books
  • Clothing & footwear
  • Diy
  • Electricals
  • Food & grocery
  • Furniture & floorcoverings
  • Gifts
  • Health & beauty
  • Homewares
  • Music & video
• Chapter 5 Home Delivery & Fulfilment Operations
  • Process
  • Sector summary
  • Key issues
  • Operators services
  • e-fulfilment specialists
  • iForce
  • Services
  • Operations
  • Metapack
  • Services
  • Operations
  • Home delivery specialists
  • Home Delivery Network
  • Services
  • Operations
  • Parcelnet
  • Home shopping e-fulfiment hybrids
  • Findel services
  • Services
  • Operations
  • Zendor
  • Services
  • Operations
  • Logistics specialists
  • Christian Salvesen
  • Operations
  • Dhl Logistics (Part Of Deutsche Post World Net)
  • Services
  • Operations
  • General parcel delivery
  • Amtrak
  • Services
  • Operations
  • Business Post Group
  • Services
  • Operations
  • Parceline (Geopost)
  • Services
  • Operations
  • Royal Mail/Parcelforce
  • Services
  • Operations
  • Lynx Express
  • Services
  • Operations
  • Unattended delivery solutions
• Chapter 6 Glossary
  • Abbreviations
• List of Tables
  • Table 1: Total consumer expenditure on goods sent by home delivery 1997-2005
  • Table 2: Total home delivery consumer market 1997-2005
  • Table 3: Home delivery shopper base and penetration by sector 2005
  • Table 4: Regular daily newspapers read by home delivery customers 2005
  • Table 5: Regular Sunday newspapers read by home delivery customers 2005
  • Table 6: Reasons for choosing order method 2005
  • Table 7: Popularity of ordering methods for home/work delivery by sector 2005
  • Table 8: Satisfaction with elements of delivery process 2005 on 2004
  • Table 9: Satisfaction by ordering method 2005
  • Table 10: Which of these reasons would make you more likely to use home delivery services? 2005
  • Table 11: Which of these reasons would make you more likely to use home delivery services? 2005 (Cont'd)
  • Table 12: Books - characteristics of a typical home delivery customer 2005
  • Table 13: Clothing & footwear - characteristics of a typical home delivery customer 2005
  • Table 14: DIY - characteristics of a typical home delivery customer 2005
  • Table 15: Electricals - characteristics of a typical home delivery customer 2005
  • Table 16: Food & grocery - characteristics of a typical home delivery customer 2005
  • Table 17: Funiture & floorcoverings - characteristics of a typical home delivery customer 2005
  • Table 18: Gifts - characteristics of a typical home delivery customer 2005
  • Table 19: Health & beauty - characteristics of a typical home delivery customer 2005
  • Table 20: Homewares - characteristics of a typical home delivery customer 2005
  • Table 21: Music & video - characteristics of a typical home delivery customer 2005
  • Table 22: Summary of purchase motivator, method and main user by sector 2005
  • Table 23: Issues, solutions and implications for retailers operating in the home delivery market 2006
  • Table 24: Fulfilment operator service proposition summary 2006
  • Table 25: iForce company overview 2006
  • Table 26: Metapack company overview 2006
  • Table 27: Home Delivery Network company overview 2006
  • Table 28: Parcelnet company overview 2006
  • Table 29: Findel Services company overview 2006
  • Table 30: Zendor company overview 2006
  • Table 31: Christian Salvesen company overview 2006
  • Table 32: DHL Logistics company overview 2006
  • Table 33: Amtrak company overview 2006
  • Table 34: Business Post Group company overview 2006
  • Table 35: Parceline (Geopost) company overview 2006
  • Table 36: Royal Mail/Parcelforce company overview 2006
  • Table 37: LYNX Express company overview 2006
  • Table 38: Unattended delivery solutions 2006
• List of Figures
  • Figure 1: Home delivery report structure 2006
  • Figure 2: Home delivery purchase process 2006
  • Figure 3: Home delivery process 2006
  • Figure 4: Home delivery market growth 2000-2005
  • Figure 5: Components of the home shopping market 2003-2005
  • Figure 6: Home delivery market 2005 bn
  • Figure 7: Home delivery market growth by channel 2004-2005
  • Figure 8: Home delivery market by product category 2003-2005
  • Figure 9: Percentage of each demographic group using home delivery in the past 12 months 2003-2005
  • Figure 10: Demographic profile of home delivery customer 2005
  • Figure 11: Home delivery household penetration % by working status and income group 2005
  • Figure 12: Home delivery household penetration % by ACORN group 2005
  • Figure 13: Users of home delivery - penetration by type of household 2003-2005
  • Figure 14: Percentage of daily newspaper readers using home delivery 2005
  • Figure 15: Percentage of Sunday newspaper readers using home delivery 2005
  • Figure 16: Average number of home deliveries per year by sector 2005
  • Figure 17: Frequency of home deliveries by sector 2005
  • Figure 18: Top 20 retailers used for home delivery - % of users 2004 & 2005
  • Figure 19: Retailers used for home delivery - percentage point change 2005 on 2004
  • Figure 20: Top 10 reasons for home delivery 2003-2005
  • Figure 21: Ranking by importance of motivation for delivery by sector 2005
  • Figure 22: Ordering media for home delivery 2000-2005
  • Figure 23: Level of consumer satisfaction/dissatisfaction across all delivery criteria 2003-2005
  • Figure 24: Attitudes towards pricing and delivery 2003-2005
  • Figure 25: If delivery could not be made to your home, where would you like it to go? 2003-2005
  • Figure 26: Books - socio-demographic profile of home delivery customer base 2005
  • Figure 27: Books - home delivery household penetration % by working status and income group 2005
  • Figure 28: Books - home delivery household penetration % by ACORN group 2005
  • Figure 29: Books - home delivery household profile % by household characteristics 2005
  • Figure 30: Books - home delivery household profile % by life stage 2005
  • Figure 31: Books - home delivery customer profile by daily newspaper readership 2005
  • Figure 32: Books - home delivery customer profile by Sunday newspaper readership 2005
  • Figure 33: Books - ordering media used for home delivery 2005
  • Figure 34: Books - leading reasons for using home delivery 2005
  • Figure 35: Books - leading retailers used for home delivery 2005
  • Figure 36: Clothing & Footwear - socio-demographic profile of home delivery customer base 2005
  • Figure 37: Clothing & footwear - home delivery household penetration % by working status and income group 2005
  • Figure 38: Clothing & footwear - home delivery household penetration % by ACORN group 2005
  • Figure 39: Clothing & footwear - home delivery household profile % by household characteristics 2005
  • Figure 40: Clothing & footwear - home delivery household profile % by life stage 2005
  • Figure 41: Clothing & footwear - home delivery customer profile by daily newspaper readership 2005
  • Figure 42: Clothing & footwear - home delivery customer profile by Sunday newspaper readership 2005
  • Figure 43: Clothing & footwear - ordering media used for home delivery 2005
  • Figure 44: Clothing & footwear - leading reasons for using home delivery 2005
  • Figure 45: Clothing & footwear - leading retailers used for home delivery 2005
  • Figure 46: DIY - socio-demographic profile of home delivery customer base 2005
  • Figure 47: DIY - home delivery household penetration % by working status and income group 2005
  • Figure 48: DIY - home delivery household penetration % by ACORN group 2005
  • Figure 49: DIY - home delivery household profile % by household characteristics 2005
  • Figure 50: DIY - home delivery household profile % by life stage 2005
  • Figure 51: DIY - home delivery customer profile by daily newspaper readership 2005
  • Figure 52: DIY - home delivery customer profile by Sunday newspaper readership 2005
  • Figure 53: DIY - ordering media used for home delivery 2005
  • Figure 54: DIY - leading reasons for using home delivery 2005
  • Figure 55: DIY - leading retailers used for home delivery 2005
  • Figure 56: Electricals - socio-demographic profile of home delivery customer base 2005
  • Figure 57: Electricals - home delivery household penetration % by working status and income group 2005
  • Figure 58: Electricals - home delivery household penetration % ACORN group 2005
  • Figure 59: Electricals - home delivery household profile % by household characteristics 2005
  • Figure 60: Electricals - home delivery household profile % by household life stage 2005
  • Figure 61: Electricals - home delivery customer profile by daily newspaper readership 2005
  • Figure 62: Electricals - home delivery customer profile by Sunday newspaper readership 2005
  • Figure 63: Electricals - ordering media used for home delivery 2005
  • Figure 64: Electricals - leading reasons for using home delivery 2005
  • Figure 65: Electricals - leading retailers used for home delivery 2005
  • Figure 66: Food & grocery - socio-demographic profile of home delivery customer base 2005
  • Figure 67: Food & grocery - home delivery household penetration % by working status and income group 2005
  • Figure 68: Food & grocery - home delivery household penetration % by ACORN group 2005
  • Figure 69: Food & grocery - home delivery household profile % by household characteristics 2005
  • Figure 70: Food & grocery - home delivery household profile % by household life stage 2005
  • Figure 71: Food & grocery - home delivery customer profile by daily newspaper readership 2005
  • Figure 72: Food & grocery - home delivery customer profile by Sunday newspaper readership 2005
  • Figure 73: Food & grocery - ordering media used for home delivery 2005
  • Figure 74: Food & grocery - leading reasons for using home delivery 2005
  • Figure 75: Food & grocery - leading retailers used for home delivery 2005
  • Figure 76: Furniture & floorcoverings - socio-demographic profile of home delivery customer base 2005
  • Figure 77: Furniture & floorcoverings - home delivery household penetration % by working status and income group 2005
  • Figure 78: Furniture & floorcoverings - home delivery household penetration % by ACORN group 2005
  • Figure 79: Furniture & floorcoverings - home delivery household profile % by household characteristics 2005
  • Figure 80: Furniture & floorcoverings - home delivery household profile % by household life stage 2005
  • Figure 81: Furniture & floorcoverings - home delivery customer profile by daily newspaper readership 2005
  • Figure 82: Furniture & floorcoverings - home delivery customer profile by Sunday newspaper readership 2005
  • Figure 83: Furniture & floorcoverings - ordering media used for home delivery 2005
  • Figure 84: Furniture & floorcoverings - leading reasons for using home delivery 2005
  • Figure 85: Furniture & floorcoverings - leading retailers used for home delivery 2005
  • Figure 86: Gifts - socio-demographic profile of home delivery customer base 2005
  • Figure 87: Gifts - home delivery household penetration % by working status and income group 2005
  • Figure 88: Gifts - home delivery household penetration % by ACORN group 2005
  • Figure 89: Gifts - home delivery household profile % by household characteristics 2005
  • Figure 90: Gifts - home delivery household profile % by household lifestage 2005
  • Figure 91: Gifts - home delivery customer profile by daily newspaper readership 2005
  • Figure 92: Gifts - home delivery customer profile by Sunday newspaper readership 2005
  • Figure 93: Gifts - ordering media used for home delivery 2005
  • Figure 94: Gifts - leading reasons for using home delivery 2005
  • Figure 95: Gifts - leading retailers used for home delivery 2005
  • Figure 96: Health & beauty - socio-demographic profile of home delivery customer base 2005
  • Figure 97: Health & beauty - home delivery household penetration % by working status and income group 2005
  • Figure 98: Health & beauty - home delivery household penetration % by ACORN group 2005
  • Figure 99: Health & beauty - home delivery household profile % by household characteristics 2005
  • Figure 100: Health & beauty - home delivery household profile % by life stage 2005
  • Figure 101: Health & beauty - home delivery customer profile by daily newspaper readership 2005
  • Figure 102: Health & beauty - home delivery customer profile by Sunday newspaper readership 2005
  • Figure 103: Health & beauty - ordering media used for home delivery 2005
  • Figure 104: Health & beauty - leading reasons for using home delivery 2005
  • Figure 105: Health & beauty - leading retailers used for home delivery 2005
  • Figure 106: Homewares - socio-demographic profile of home delivery customer base 2005
  • Figure 107: Homewares - home delivery household penetration % by working status and income group 2005
  • Figure 108: Homewares - home delivery household penetration % by ACORN group 2005
  • Figure 109: Homewares - home delivery household profile % by household characteristics 2005
  • Figure 110: Homewares - home delivery household profile % by household life stage 2005
  • Figure 111: Homewares - home delivery customer profile by daily newspaper readership 2005
  • Figure 112: Homewares - home delivery customer profile by Sunday newspaper readership 2005
  • Figure 113: Homewares - ordering media used for home delivery 2005
  • Figure 114: Homewares - leading reasons for using home delivery 2005
  • Figure 115: Homewares - leading retailers used for home delivery 2005
  • Figure 116: Music & video - socio-demographic profile of home delivery customer base 2005
  • Figure 117: Music & video - home delivery household penetration % by working status and income group 2005
  • Figure 118: Music & video - home delivery household penetration % by ACORN group 2005
  • Figure 119: Music & video - home delivery household profile % by household characteristics 2005
  • Figure 120: Music & video - home delivery household profile % by household life stage 2005
  • Figure 121: Music & video - home delivery customer profile by daily newspaper readership 2005
  • Figure 122: Music & video - home delivery customer profile by Sunday newspaper readership 2005
  • Figure 123: Music & video - ordering media used for home delivery 2005
  • Figure 124: Music & video - leading reasons for using home delivery 2005
  • Figure 125: Music & video - leading retailers used for home delivery 2005
  • Figure 126: Fulfilment and delivery options in the home delivery process 2006