1 in every 7 we spend on retail is on items that are delivered to our homes - an amount greater than the combined UK sales of Tesco and M&S. The home delivery market has been transformed from the days when it catered largely for catalogue shopping cash conscious housewives. Many of these customers have migrated to value-led bricks-and-mortar retailers or chosen to spend more of their money on the now comprehensive non-food ranges offered by Asda and Tesco. In their place, online shoppers, including some ex-catalogue shoppers are fast becoming the core customers for home delivery retailers.

• Key Findings
• Main Conclusions
• Market Analysis
• Introduction
• Expenditure Growth
• Market Components
• Product Categories
• Consumer Research Summary
• Key Findings
• Introduction
• Customer Characteristics
• Product Categories
• Ordering Frequency
• Ordering Media
• Retailers Used
• Motivations
• Non-Usage
• Alternative Delivery Preferences
• Consumer Research Analysis
• Books, Music & Video
• Clothing & Footwear
• Diy
• Electricals
• Food & Grocery
• Furniture & Floorcoverings
• Gifts
• Health & Beauty
• Homewares
• Home Delivery & Fulfilment Operations
• Process
• Sector Summary
• Key Issues
• Operators Services
• E-Fulfilment
• Home Shopping Catalogues
• E-Fulfilment Hybrids
• Logistics Specialists
• General Parcel Delivery
• Unattended Delivery Solutions
• Glossary