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Main Technologies & Electronics Internet David vs. Goliath: Professional Services Vertical - Small and Medium Businesses vs. Enterprise IT Trends and Expenditures
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David vs. Goliath: Professional Services Vertical - Small and Medium Businesses vs. Enterprise IT Trends and Expenditures

DateMar, 2005
Pages39
Price / format€3740 / Electronic

€3 740 

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Abstract:
 This report takes a deep dive look at the Small and Medium Business (SMB) professional services segment versus the enterprise professional services segment, especially as it relates to IT spending. It is important to understand the similarities and key differences in the size segment within a given vertical. The report is useful for marketing and sales teams, to better understand the IT needs of key verticals and specific size segments.

It is estimated that the professional services vertical will spend roughly $70 billion on information technology this year, and will spend just over $86 billion on IT by 2008. There are clear distinctions between the SMB and enterprise professional services firms. The enterprise professional services segment is expected to spend $31 billion on IT this year, while the SMB segment is expected to spend more than $39 billion on IT such as network hardware, computer hardware, telecommunications, personnel, applications, and hosting.








Table of contents:
 Executive Summary

Methodology
Forecasting Techniques
Definitions
Structured Research Sources
IT Purchasing, 2003
Sample Demographics
Vertical Representation: IT Purchasing, 2003
Title of Respondent: IT Purchasing, 2003

Professional Services Market Demographics
Number of Firms
Number of Employees

Perceptions of Performance
US Economic Performance
US Economic Performance by Size of Business
Operating Performance
Operating Performance by Size of Business

Factors Affecting IT Spending
Most Critical Business Problems
Most Critical Business Problems by Size of Business
Solving Business Problems with Technology by Size of Business
Important Areas of Investment
Important Areas of Investment by Size of Business

Aggregate IT Expenditures
Average Expenditures per Firm
Market Forecasts by Size of Business
Market Forecasts by Major Group
Segmentation of Expenditures, 2004
Market Forecasts by Category

Categories of IT Expenditures
Computer Hardware
Applications
Key Applications
Network Hardware
Telecom Services & Equipment
IT Personnel
Outsourcing and Hosted Services

Purchase Channels
Computer Hardware Channels
Factors Influencing Purchase Decisions: Computer Hardware
Applications Channels
Factors Influencing Purchase Decisions: Applications
Data Networking Solutions Channels
Factors Influencing Purchase Decisions: Data Networking Solutions
Telecom Services & Equipment Channels
Factors Influencing Purchase Decisions: Telecom Services & Equipment

Conclusion

List of Tables

Table 1. Area of Responsibility - SMB vs. Enterprise Professional Services Decision-makers, 2003
Table 2. Number of Firms - SMB vs. Enterprise Professional Services, 2003-2008
Table 3. Number of Employees - SMB vs. Enterprise Professional Services, 2003-2008
Table 4. US Economic Performance by Size of Business - SMB vs. Enterprise Professional Services, 2003
Table 5. Operating Performance by Size of Business - SMB vs. Enterprise Professional Services, 2003
Table 6. Most Critical Business Problems by Size of Business - SMB vs. Enterprise Professional Services, 2003
Table 7. Solving Business Problems with Technology by Size of Business - SMB vs. Enterprise Professional Services, 2003
Table 8. Important Areas of Investment by Size of Business - SMB vs. Enterprise Professional Services, 2003
Table 9. IT Spending (US $ in Thousands) - SMB vs. Enterprise Professional Services, 2003-2008
Table 10. IT Spending by Major Group (US $ in Thousands) - Professional Services, 2003-20088
Table 11. IT Spending by Type (US $ in Thousands) - Total SMB vs. Enterprise Professional Services, 2003-2008
Table 12. Computer Hardware Spending (US $ in Thousands) - SMB vs. Enterprise Professional Services, 2003-2008
Table 13. Applications Spending (US $ in Thousands) - SMB vs. Enterprise Professional Services, 2003-2008
Table 14. Network Hardware Spending (US $ in Thousands) - SMB vs. Enterprise Professional Services, 2003-2008
Table 15. Telecom Services & Equipment Spending (US $ in Thousands) - SMB vs. Enterprise Professional Services, 2003-2008
Table 16. IT Personnel Spending (US $ in Thousands) - SMB vs. Enterprise Professional Services, 2003-2008
Table 17. Outsourcing and Hosted Services Spending (US $ in Thousands) - SMB vs. Enterprise Professional Services, 2003-2008

List of Figures

Figure 1. IT Spending (US$ in Billions) - SMB vs. Enterprise Professional Services, 2003-2008
Figure 2. Sample Demographics: Vertical Industry (% of Firms) - US Business, 2003
Figure 3. Sample Demographics: Title of Respondent (% of Respondents) - Professional Services, 2003
Figure 4. Perceptions of the US Economy in 2003/Expectations for 2004 - SMB vs. Enterprise Professional Services, 2003
Figure 5. Perceptions of Operating/Professional services Performance in 2003/Expectations for 2004 - SMB vs. Enterprise Professional Services, 2003
Figure 6. Most Critical Business Problems - SMB vs. Enterprise Professional Services, 2003
Figure 7. Most Important Areas of IT/Telecom Investment - SMB vs. Enterprise Professional Services, 2003
Figure 8. Average IT Spending per Firm by Size of Business (US $) - SMB vs. Enterprise Professional Services, 2004
Figure 9. IT Spending Allocation - SMB vs. Enterprise Professional Services, 2004
Figure 10. Purchase Channels for Computer Hardware - SMB vs. Enterprise Professional Services, 2004
Figure 11. Most Influential Sources of Computer Hardware Purchase Information - SMB vs. Enterprise Professional Services, 2004
Figure 12. Purchase Channels for Applications - SMB vs. Enterprise Professional Services, 20044
Figure 13. Most Influential Sources of Applications Purchase Information - SMB vs. Enterprise Professional Services, 2004
Figure 14. Purchase Channels for Data Networking Solutions - SMB vs. Enterprise Professional Services, 2004
Figure 15. Most Influential Sources of Data Networking Solutions Purchase Information - SMB vs. Enterprise Professional Services, 2004
Figure 16. Purchase Channels for Telecom Services & Equipment - SMB vs. Enterprise Professional Services, 2004
Figure 17. Most Influential Sources of Telecom Services & Equipment Purchase Information - SMB vs. Enterprise Professional Services, 2004




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