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Sport, Travel & Leisure / REPORT INFORMATION

Travel Agents - UK

DateOct, 2006
Pages69
Price / format$1795 / Online Download
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Report Information | Custom-Tailored Research | Product Trade Lead


Abstract:
 Countries covered: United Kingdom

Travel agents are in terminal decline - or are they?

Some evidence points towards a fall in bookings made with travel agencies, whilst there has been extensive media coverage of wholesale closures of high street agencies across the country. However, Mintel’s consumer research also shows that travel agencies retain a strong position in the ‘traveller consciousness’ in terms of initial research and price comparisons at least, whilst a significant proportion also respect or rely upon the expertise and advice they can offer.

With the surge in independent travel and online purchases, how can agents survive in the new millennium?



Table of contents:
ISSUES IN THE MARKET
Definitions
ABBREVIATIONS


MARKET IN BRIEF
Feeding on the scraps of independence
High street presence declining
The real value of travel agents
Café travel
Luxury and long-haul are growth markets
Bonding is not as important as we would like to believe
Holiday money is burning a hole in the pocket
Homeworking, high-speed and high-tech
Agent today, consultant tomorrow, else failure


INTERNAL MARKET ENVIRONMENT
A permanent place in the sun
Destination everywhere
Figure 1: Outbound holiday visits, by region visited, 2001-05
Internet penetration and broadband reach critical mass
Figure 2: Internet penetration, by gender, socio-economic group and age, Jan 2001-Jan 2006
Legislation - when is a package not a package?


BROADER MARKET ENVIRONMENT
More money to spend equals more holidays
Figure 3: Trends in personal disposable income and consumer expenditure, 2001-11
A burgeoning heartland and the need to entice the younger consumer
Figure 4: Trends in the age structure of the UK population, by gender, 2001-11
Growth within the ‘serial holidaymaker’ segment
Figure 5: Forecast adult population trends, by socio-economic group, 2001-11
Greatest rise in the ‘third age’
Figure 6: Forecast adult population trends, by lifestage, 2001-11

COMPETITIVE CONTEXT
The overseas holiday market
Figure 7: Overseas holidays and expenditure, at constant and current prices, 2001-06
Overseas holiday expenditure
Inclusive tours versus independent travel
Figure 8: Overseas inclusive holidays versus independent holidays, by volume, 2001-06
Consumer priorities
Figure 9: Expenditure priorities, 2005 and 2006

STRENGTHS AND WEAKNESSES IN THE MARKET
Strengths
Weaknesses


MARKET SIZE AND FORECAST
Figure 10: Number of overseas holidays booked via a travel agent, 2001-11
Mintel foresight
SEGMENT PERFORMANCE
Bookings by length of stay
Figure 11: How last holiday was booked, by number of nights taken for last holiday, 2006
Booking by month of travel
Figure 12: How last holiday was booked, by month last holiday began, 2006

COMPANIES AND PRODUCTS
Trends in the number of outlets
Figure 13: Leading travel agents, by number of outlets, 2001-05
THOMSON
MYTRAVEL
THOMAS COOK
FIRST CHOICE
TRITON TRAVEL GROUP LTD
Worldchoice
Advantage (The National Network of Travel Agents)
Global Travel Group
CO-OP TRAVEL TRADING GROUP (CTTG)
Travelcare
Harvey World Travel
Exodus
STA Travel
Trailfinders

CHANNELS TO MARKET
Shop and telephone booking lose market share to the Internet
Figure 14: Channel used to book last holiday, 2004 and 2006
Figure 15: Method used to book last holiday, by destination, 2002-06
Figure 16: Method used to book last holiday, by type of holiday taken for last holiday, 2006
Channels used by bookings actually made
Figure 17: Use of travel agents in the past two years, August 2006

USAGE OF TRAVEL AGENTS
Experience of agents
Figure 18: Use of travel agents in the past two years, August 2006
Figure 19: Most popular use of travel agents, by gender, age, socio-economic group, marital status, working status, region, ACORN category, detailed lifestage groups, presence of children, technology and media usage and supermarket used, August 2006
Figure 20: Further use of travel agents, by gender, age, socio-economic group, marital status, working status, region, ACORN category, detailed lifestage groups, presence of children, technology and media usage and supermarket used, August 2006

WHAT DO CONSUMERS THINK OF TRAVEL AGENTS?
Figure 21: Attitudes towards travel agents, August 2006
Figure 22: Most popular attitudes towards travel agents, by gender, age, socio-economic group, marital status, working status, region, ACORN category, detailed lifestage groups, presence of children, technology and media usage and supermarket used, August 2006
Figure 23: Next most popular attitudes towards travel agents, by gender, age, socio-economic group, marital status, working status, region, ACORN category, detailed lifestage groups, presence of children, technology and media usage and supermarket used, August 2006

APPENDIX: RESEARCH METHODOLOGY




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