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Main Government and Public Sector Social Studies UK Home Delivery & Fulfillment 2006
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UK Home Delivery & Fulfillment 2006

DateJun, 2006
Pages199
Price / format$3555 / Online Download
$7110 / Global Site License

$3 555 

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Abstract:
 Introduction

Verdict Research: UK Home Delivery & Fulfilment 2006 provides a thorough analysis of the home delivery market - products ordered online, by phone, in store and by catalogue and delivered to the customer's home or place or work. It includes full analysis of a survey of 2,000 consumers, exploring their motivations for using home delivery and their expectations of home delivery services.

Scope
  • A thorough analysis of the UK home delivery market - products ordered for direct delivery to consumers via phone, online, catalogues or from stores.
  • Comprehensive analysis of why shoppers use home delivery services, how satisfied they are with them and which service providers they use most.
  • Detailed sector analysis for books, clothing & footwear, DIY, electricals, food & grocery, furniture, health & beauty, homewares and music & video.
  • Overview and competitive assessment of leading fulfilment operators.
Highlights

Declining sales at mail order operators have overshadowed a booming online sector and caused a sharp decline in the growth rate of the home delivery market.

A sharp reduction in the home delivery market's growth reflects declining business by traditional mail order specialists. The downturn has been compounded by the sector's exposure to home related categories that have borne the brunt of weak consumer confidence.

For the first time, over half of all home delivery shoppers place their orders online. The Internet is now the preferred ordering medium in nine of the 10 retail sectors.

Reasons to Purchase
  • Quantify and assess the opportunities offered by the home delivery market.
  • Enhance your understanding of the demands of home delivery users to steer development of your home delivery service.
  • Identify ways of broadening your appeal to target shoppers beyond your traditional customer base.



Table of contents:
CHAPTER 1 EXECUTIVE SUMMARY
Key findings
Main conclusions


CHAPTER 2 MARKET ANALYSIS
Introduction
Expenditure growth
Market components
Product categories


CHAPTER 3 CONSUMER RESEARCH SUMMARY
Key findings
Introduction
Customer characteristics
Newspaper preferences
Delivery frequency
Retailers used
Motivations
Ordering media
Satisfaction
Barriers to more frequent usage
Attitudes to home delivery charges
Alternative delivery preferences


CHAPTER 4 CONSUMER RESEARCH ANALYSIS
Books
Clothing & footwear
DIY
Electricals
Food & grocery
Furniture & floorcoverings
Gifts
Health & beauty
Homewares
Music & video


CHAPTER 5 HOME DELIVERY & FULFILMENT OPERATIONS
Process
Sector summary
Key issues
Operators services
e-fulfilment specialists
iForce
Metapack
Home delivery specialists
Home Delivery Network
Parcelnet
Home shopping e-fulfiment hybrids
Findel services
Zendor
Logistics specialists
Christian Salvesen
DHL Logistics (part of Deutsche Post World Net)
General parcel delivery
Amtrak
Business Post Group
Parceline (Geopost)
Royal Mail/Parcelforce
LYNX Express
Unattended delivery solutions


CHAPTER 6 GLOSSARY
Abbreviations


LIST OF TABLES
Table 1: Total consumer expenditure on goods sent by home delivery 1997- 2005
Table 2: Total home delivery consumer market 1997-2005
Table 3: Home delivery shopper base and penetration by sector 2005
Table 4: Regular daily newspapers read by home delivery customers 2005
Table 5: Regular Sunday newspapers read by home delivery customers 2005
Table 6: Reasons for choosing order method 2005
Table 7: Popularity of ordering methods for home/work delivery by sector 2005
Table 8: Satisfaction with elements of delivery process 2005 on 2004
Table 9: Satisfaction by ordering method 2005
Table 10: Which of these reasons would make you more likely to use home delivery services? 2005
Table 11: Which of these reasons would make you more likely to use home delivery services? 2005 (Cont’d)
Table 12: Books - characteristics of a typical home delivery customer 2005
Table 13: Clothing & footwear - characteristics of a typical home delivery customer 2005
Table 14: DIY - characteristics of a typical home delivery customer 2005
Table 15: Electricals - characteristics of a typical home delivery customer 2005
Table 16: Food & grocery - characteristics of a typical home delivery customer 2005
Table 17: Funiture & floorcoverings - characteristics of a typical home delivery customer 2005
Table 18: Gifts - characteristics of a typical home delivery customer 2005
Table 19: Health & beauty - characteristics of a typical home delivery customer 2005
Table 20: Homewares - characteristics of a typical home delivery customer 2005
Table 21: Music & video - characteristics of a typical home delivery customer 2005
Table 22: Summary of purchase motivator, method and main user by sector 2005
Table 23: Issues, solutions and implications for retailers operating in the home delivery market 2006
Table 24: Fulfilment operator service proposition summary 2006
Table 25: iForce company overview 2006
Table 26: Metapack company overview 2006
Table 27: Home Delivery Network company overview 2006
Table 28: Parcelnet company overview 2006
Table 29: Findel Services company overview 2006
Table 30: Zendor company overview 2006
Table 31: Christian Salvesen company overview 2006
Table 32: DHL Logistics company overview 2006
Table 33: Amtrak company overview 2006
Table 34: Business Post Group company overview 2006
Table 35: Parceline (Geopost) company overview 2006
Table 36: Royal Mail/Parcelforce company overview 2006
Table 37: LYNX Express company overview 2006
Table 38: Unattended delivery solutions 2006


LIST OF FIGURES
Figure 1: Home delivery report structure 2006
Figure 2: Home delivery purchase process 2006
Figure 3: Home delivery process 2006
Figure 4: Home delivery market growth 2000-2005
Figure 5: Components of the home shopping market 2003-2005
Figure 6: Home delivery market 2005 £bn
Figure 7: Home delivery market growth by channel 2004-2005
Figure 8: Home delivery market by product category 2003-2005
Figure 9: Percentage of each demographic group using home delivery in the past 12 months 2003-2005
Figure 10: Demographic profile of home delivery customer 2005
Figure 11: Home delivery household penetration % by working status and income group 2005
Figure 12: Home delivery household penetration % by ACORN group 2005
Figure 13: Users of home delivery - penetration by type of household 2003-2005
Figure 14: Percentage of daily newspaper readers using home delivery 2005
Figure 15: Percentage of Sunday newspaper readers using home delivery 2005
Figure 16: Average number of home deliveries per year by sector 2005
Figure 17: Frequency of home deliveries by sector 2005
Figure 18: Top 20 retailers used for home delivery - % of users 2004 & 2005
Figure 19: Retailers used for home delivery - percentage point change 2005 on 2004
Figure 20: Top 10 reasons for home delivery 2003-2005
Figure 21: Ranking by importance of motivation for delivery by sector 2005
Figure 22: Ordering media for home delivery 2000-2005
Figure 23: Level of consumer satisfaction/dissatisfaction across all delivery criteria 2003-2005
Figure 24: Attitudes towards pricing and delivery 2003-2005
Figure 25: If delivery could not be made to your home, where would you like it to go? 2003-2005
Figure 26: Books - socio-demographic profile of home delivery customer base 2005
Figure 27: Books - home delivery household penetration % by working status and income group 2005
Figure 28: Books - home delivery household penetration % by ACORN group 2005
Figure 29: Books - home delivery household profile % by household characteristics 2005
Figure 30: Books - home delivery household profile % by life stage 2005
Figure 31: Books - home delivery customer profile by daily newspaper readership 2005
Figure 32: Books - home delivery customer profile by Sunday newspaper readership 2005
Figure 33: Books - ordering media used for home delivery 2005
Figure 34: Books - leading reasons for using home delivery 2005
Figure 35: Books - leading retailers used for home delivery 2005
Figure 36: Clothing & Footwear - socio-demographic profile of home delivery customer base 2005
Figure 37: Clothing & footwear - home delivery household penetration % by working status and income group 2005
Figure 38: Clothing & footwear - home delivery household penetration % by ACORN group 2005
Figure 39: Clothing & footwear - home delivery household profile % by household characteristics 2005
Figure 40: Clothing & footwear - home delivery household profile % by life stage 2005
Figure 41: Clothing & footwear - home delivery customer profile by daily newspaper readership 2005
Figure 42: Clothing & footwear - home delivery customer profile by Sunday newspaper readership 2005
Figure 43: Clothing & footwear - ordering media used for home delivery 2005
Figure 44: Clothing & footwear - leading reasons for using home delivery 2005
Figure 45: Clothing & footwear - leading retailers used for home delivery 2005
Figure 46: DIY - socio-demographic profile of home delivery customer base 2005
Figure 47: DIY - home delivery household penetration % by working status and income group 2005
Figure 48: DIY - home delivery household penetration % by ACORN group 2005
Figure 49: DIY - home delivery household profile % by household characteristics 2005
Figure 50: DIY - home delivery household profile % by life stage 2005
Figure 51: DIY - home delivery customer profile by daily newspaper readership 2005
Figure 35: Books - leading retailers used for home delivery 2005
Figure 36: Clothing & Footwear - socio-demographic profile of home delivery customer base 2005
Figure 37: Clothing & footwear - home delivery household penetration % by working status and income group 2005
Figure 38: Clothing & footwear - home delivery household penetration % by ACORN group 2005
Figure 39: Clothing & footwear - home delivery household profile % by household characteristics 2005
Figure 40: Clothing & footwear - home delivery household profile % by life stage 2005
Figure 41: Clothing & footwear - home delivery customer profile by daily newspaper readership 2005
Figure 42: Clothing & footwear - home delivery customer profile by Sunday newspaper readership 2005
Figure 43: Clothing & footwear - ordering media used for home delivery 2005
Figure 44: Clothing & footwear - leading reasons for using home delivery 2005
Figure 45: Clothing & footwear - leading retailers used for home delivery 2005
Figure 46: DIY - socio-demographic profile of home delivery customer base 2005
Figure 47: DIY - home delivery household penetration % by working status and income group 2005
Figure 48: DIY - home delivery household penetration % by ACORN group 2005
Figure 49: DIY - home delivery household profile % by household characteristics 2005
Figure 50: DIY - home delivery household profile % by life stage 2005
Figure 51: DIY - home delivery customer profile by daily newspaper readership 2005
Figure 68: Food & grocery - home delivery household penetration % by ACORN group 2005
Figure 69: Food & grocery - home delivery household profile % by household characteristics 2005
Figure 70: Food & grocery - home delivery household profile % by household life stage 2005
Figure 71: Food & grocery - home delivery customer profile by daily newspaper readership 2005
Figure 72: Food & grocery - home delivery customer profile by Sunday newspaper readership 2005
Figure 73: Food & grocery - ordering media used for home delivery 2005
Figure 74: Food & grocery - leading reasons for using home delivery 2005
Figure 75: Food & grocery - leading retailers used for home delivery 2005
Figure 76: Furniture & floorcoverings - socio-demographic profile of home delivery customer base 2005
Figure 77: Furniture & floorcoverings - home delivery household penetration % by working status and income group 2005
Figure 78: Furniture & floorcoverings - home delivery household penetration % by ACORN group 2005
Figure 79: Furniture & floorcoverings - home delivery household profile % by household characteristics 2005
Figure 80: Furniture & floorcoverings - home delivery household profile % by household life stage 2005
Figure 81: Furniture & floorcoverings - home delivery customer profile by daily newspaper readership 2005
Figure 82: Furniture & floorcoverings - home delivery customer profile by Sunday newspaper readership 2005
Figure 83: Furniture & floorcoverings - ordering media used for home delivery 2005
Figure 84: Furniture & floorcoverings - leading reasons for using home delivery 2005
Figure 85: Furniture & floorcoverings - leading retailers used for home delivery 2005
Figure 86: Gifts - socio-demographic profile of home delivery customer base 2005
Figure 87: Gifts - home delivery household penetration % by working status and income group 2005
Figure 88: Gifts - home delivery household penetration % by ACORN group 2005
Figure 89: Gifts - home delivery household profile % by household characteristics 2005
Figure 90: Gifts - home delivery household profile % by household lifestage 2005
Figure 91: Gifts - home delivery customer profile by daily newspaper readership 2005
Figure 92: Gifts - home delivery customer profile by Sunday newspaper readership 2005
Figure 93: Gifts - ordering media used for home delivery 2005
Figure 94: Gifts - leading reasons for using home delivery 2005
Figure 95: Gifts - leading retailers used for home delivery 2005
Figure 96: Health & beauty - socio-demographic profile of home delivery customer base 2005
Figure 97: Health & beauty - home delivery household penetration % by working status and income group 2005
Figure 98: Health & beauty - home delivery household penetration % by ACORN group 2005
Figure 99: Health & beauty - home delivery household profile % by household characteristics 2005
Figure 100: Health & beauty - home delivery household profile % by life stage 2005
Figure 101: Health & beauty - home delivery customer profile by daily newspaper readership 2005
Figure 102: Health & beauty - home delivery customer profile by Sunday newspaper readership 2005
Figure 103: Health & beauty - ordering media used for home delivery 2005
Figure 104: Health & beauty - leading reasons for using home delivery 2005
Figure 105: Health & beauty - leading retailers used for home delivery 2005
Figure 106: Homewares - socio-demographic profile of home delivery customer base 2005
Figure 107: Homewares - home delivery household penetration % by working status and income group 2005
Figure 108: Homewares - home delivery household penetration % by ACORN group 2005
Figure 109: Homewares - home delivery household profile % by household characteristics 2005
Figure 110: Homewares - home delivery household profile % by household life stage 2005
Figure 111: Homewares - home delivery customer profile by daily newspaper readership 2005
Figure 112: Homewares - home delivery customer profile by Sunday newspaper readership 2005
Figure 113: Homewares - ordering media used for home delivery 2005
Figure 114: Homewares - leading reasons for using home delivery 2005
Figure 115: Homewares - leading retailers used for home delivery 2005
Figure 116: Music & video - socio-demographic profile of home delivery customer base 2005
Figure 117: Music & video - home delivery household penetration % by working status and income group 2005
Figure 118: Music & video - home delivery household penetration % by ACORN group 2005
Figure 119: Music & video - home delivery household profile % by household characteristics 2005
Figure 120: Music & video - home delivery household profile % by household life stage 2005
Figure 121: Music & video - home delivery customer profile by daily newspaper readership 2005
Figure 122: Music & video - home delivery customer profile by Sunday newspaper readership 2005
Figure 123: Music & video - ordering media used for home delivery 2005
Figure 124: Music & video - leading reasons for using home delivery 2005
Figure 125: Music & video - leading retailers used for home delivery 2005
Figure 126: Fulfilment and delivery options in the home delivery process 2006




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