Overview

Introduction

Not all eGovernment strategies are alike. Agencies' goals for eGovernment, as well as the functions and services they target with eGovernment, vary across levels of government and geographies.

Scope

• Analyzes end-user issues driving agencies to develop eGovernment strategies
• Based on Business Trends Survey of 151 state and local governments conducted in Q2 2006
• Provides advice to overcome challenges to deeper investment in eGovernment solutions

Report Highlights

Many governments are developing constituent-centric approaches to service in order to attract and retain residents and investment. While governments generally agree that eGovernment will allow them to improve constituent service, increase efficiency and enhance fairness, specific objectives vary by level of government and geography.

Because adopting eGovernment is an evolutionary processes, there are a number of steps governments follow in order to truly create constituent-centric service. While most agencies use eGovernment merely to publish static information to government websites, innovative agencies enable constituents to transact and participate with government online.

Reasons to Purchase

• Validate your market messaging and positioning in the government market.
• Tailor your eGovernment strategy to address specific pain points facing agencies.
• Compare market opportunities across levels of government and geographies.

• DATAMONITOR VIEW
  • CATALYST
  • SUMMARY
  • METHODOLOGY
• ANALYSIS
  • eGovernment is critical to constituent-centric service at all levels of government
    • Improving constituent satisfaction is top goal for state, provincial, regional and local eGovernment strategies
    • States and provinces invest in eGovernment to reduce costs
    • Equity is important, but not vital
  • Agencies across levels and geographies are slow to realize the full benefits of eGovernment
    • Most agencies have not moved past the static phase of the eGovernment evolution
    • Innovative agencies at all levels are progressing through the eGovernment evolution
    • European legislation drives transactional eGovernment
  • eGovernment services speed constituent transactions but rarely enable participation
    • eGovernment can improve internal efficiency and fairness when targeting constituent satisfaction
    • Constituent demand for fee-based services enable enterprise-wide eGovernment
    • Few organizations have reached the third phase of the eGovernment evolution
• ACTIONS
  • Recognize that eGovernment needs vary across levels of government
  • Stress revenue opportunities but acknowledge that revenues themselves are not the goal
  • Target services that will bring more bang for the buck
• APPENDIX
  • Extended methodology
  • Further reading
  • Ask the analyst
  • List of Figures
    • Figure 1: Constituent satisfaction tops agencies' goals for eGovernment...
    • Figure 2: but other goals vary by level of government
    • Figure 3: eGovernment is an evolutionary process towards constituent-centric service
    • Figure 4: Although most agencies have deployed eGovernment solutions, few provide transactional or participatory functions online
    • Figure 5: Publishing static information is the most common function agencies e-enable ...
    • Figure 6: and the most commonly used eGovernment function
    • Figure 7: Nearly two-thirds of European authorities allow constituents to apply for service online, compared to one-third of North American governments
    • Figure 8: A larger share of North American authorities that have e-enabled applying for services have also e-enabled receiving services
    • Figure 9: Top eGovernment services save time, extend access to government and generate revenue