Overview

Introduction

As governments develop constituent-centric approaches to improve service, eGovernment enables agencies to provide more comprehensive and personalized service. However, by halting their eGovernment strategies after publishing static information online, agencies forgo opportunities to further improve service, increase efficiency and enhance fairness.

Scope

• Analyzes market issues driving agencies to develop eGovernment strategies
• Provides advice to overcome challenges to deeper investment in eGovernment solutions
• Discusses legislative frameworks developed in France, Germany, the UK and the US to support eGovernment strategies at the local and national levels

Report Highlights

Many governments are developing constituent-centric approaches to service in order to attract and retain residents and investment. eGovernment strategies are critical to this approach as they enable governments to provide constituents with more comprehensive and personalized service.

Recognizing the importance of eGovernment to modernization and transformation initiatives, many nations have established to encourage eGovernment at all levels of government. However, a number of obstacles remain that governments and vendors must address together to deepen and accelerate eGovernment strategies.

Reasons to Purchase

• Validate your market messaging and positioning in the government market.
• Tailor your eGovernment strategy to address specific pain points facing agencies.
• Compare market opportunities across nations.

• DATAMONITOR VIEW
  • CATALYST
  • SUMMARY
  • METHODOLOGY
• ANALYSIS
  • Maintaining funding requires a constituent-centric view of government services
    • eGovernment strategies evolve to meet constituent demands
  • eGovernment enables agencies to address constituent, business and equity issues
    • Service improvements provide key differentiators for localities and politicians
    • Increasing efficiency can help agencies do more with less
    • Public trust in government depends on constituents' belief that processes are conducted openly and fairly
  • Governments overcome challenges to create eGovernment opportunities
    • Upfront costs hinder investment in new technologies
    • Insufficient security intensifies constituent privacy concerns
    • Limited technology resources call eGovernment effectiveness into question
  • Although eGovernment needs are global, actions are local
    • Europe aims to leave no citizen behind
    • ADELE helps France offer personalized service online
    • Germany builds its eGovernment strategy on five pillars
    • UK local authorities meet eGovernment mandates
    • US legislates federal eGovernment but not state or local
• ACTIONS
  • Stress that eGovernment is a strategy, not a technology
  • Help customers move through the eGovernment evolution
  • Investigate all sources of funding
• APPENDIX
  • References
  • Definitions
  • Further reading
  • Ask the analyst
  • List of Figures
    • Figure 1: Agencies' progress towards eGovernment is an evolutionary process
    • Figure 2: Most organizations use eGovernment only for basic functions such as displaying static information and offering downloadable forms
    • Figure 3: Agencies develop eGovernment strategies to improve service, efficiency and fairness
    • Figure 4: Nations with a wide digital divide are often reluctant to develop eGovernment strategies