This study (which is a translation of the Japanese report IDC #J5090107) analyzes the competitiveness of the top 4 IT service vendors (Fujitsu, IBM, NEC, and Hitachi) in Japan's customer relationship management (CRM), enterprise resource management (ERM), and supply chain management (SCM) solutions market in the January?June 2005 term. The total revenue achieved by the top 4 vendors in the Japan CRM, ERM, and SCM solutions market was 271.3 billion Yen in the January?June 2005 term. IBM's revenue is based on the revenue from its on-demand business department only. The total user spending in Japan's CRM, ERM, and SCM solutions market was 795.0 billion Yen in the January?June 2005 term. The total revenue size of the top 4 vendors (271.3 billion Yen) was 34.1% of this amount.

Companies Mentioned: Hitachi; IBM; Fujitsu; NEC

• In This Study
  • Methodology
    • Market Size/Share
    • Market Forecast
  • Executive Summary
• Situation Overview
  • Competition Among Japan's CRM, ERM, and SCM Solutions Vendors
  • Table: Top 4 IT Service Vendors' (Fujitsu, NEC, IBM, and Hitachi) CRM, ERM, and SCM Solutions Revenue, 1H04 and 1H05 (Million Yen)
  • Table: Japan CRM, ERM, and SCM Solutions Market Spending, 1H04 and 1H05 (Million Yen)
  • Table: Revenue Size of the Top 4 IT Service Vendors in the CRM, ERM, and SCM Solutions Market, 1H04 and 1H05 (Million Yen)
  • Fujitsu
  • Figure: Fujitsu CRM, ERM, and SCM Solutions Revenue, 1H05 (January?June)
    • Fujitsu's CRM Solution
      • Planning Phase
      • Construction Phase
      • Operation Phase
      • Figure: Fujitsu CRM Solution Revenue by Segment, 1H05 (January?June)
      • Figure: Fujitsu CRM Solution Revenue by Industry, 1H05 (January?June)
    • Fujitsu's ERM Solution
    • Figure: Fujitsu ERM Solution Revenue by Segment, 1H05 (January?June)
    • Figure: Fujitsu ERM Solution Revenue by Industry, 1H05 (January?June)
    • Fujitsu's SCM Solution
    • Figure: Fujitsu SCM Solution Revenue by Segment, 1H05 (January?June)
    • Figure: Fujitsu SCM Solution Revenue by Industry, 1H05 (January?June)
    • Figure: Fujitsu Organization Chart
  • NEC
  • Figure: NEC CRM, ERM, and SCM Solutions Revenue, 1H05 (January?June)
    • NEC's CRM Solution
    • Figure: NEC CRM Solution Revenue by Segment, 1H05 (January?June)
    • Figure: NEC CRM Solution Revenue by Industry, 1H05 (January?June)
    • NEC's ERM Solution
      • SAP Solutions
      • Oracle Solutions
      • IFS Solutions
      • Figure: NEC ERM Solution Revenue by Segment, 1H05 (January?June)
      • Figure: NEC ERM Solution Revenue by Industry, 1H05 (January?June)
    • NEC's SCM Solution
    • Figure: NEC SCM Solution Revenue by Segment, 1H05 (January?June)
    • Figure: NEC SCM Solution Revenue by Industry, 1H05 (January?June)
    • Figure: NEC Organization Chart
  • IBM
  • Figure: IBM CRM, ERM, and SCM Solutions Revenue, 1H05 (January?June)
    • IBM's CRM Solution
    • Figure: IBM CRM Solution Revenue by Segment, 1H05 (January?June)
    • Figure: IBM CRM Solution Revenue by Industry, 1H05 (January?June)
    • IBM's ERM Solution
    • Figure: IBM ERM Solution Revenue by Segment, 1H05 (January?June)
    • Figure: IBM ERM Solution Revenue by Industry, 1H05 (January?June)
    • IBM's SCM Solution
    • Figure: IBM SCM Solution Revenue by Segment, 1H05 (January?June)
    • Figure: IBM SCM Solution Revenue by Industry, 1H05 (January?June)
    • Figure: IBM Organization Chart
  • Hitachi
  • Figure: Hitachi CRM, ERM, and SCM Solutions Revenue, 1H05 (January?June)
    • Hitachi's CRM Solution
    • Figure: Hitachi CRM Solution Revenue by Segment, 1H05 (January?June)
    • Figure: Hitachi CRM Solution Revenue by Industry, 1H05 (January?June)
    • Hitachi's ERM Solution
    • Figure: Hitachi ERM Solution Revenue by Segment, 1H05 (January?June)
    • Figure: Hitachi ERM Solution Revenue by Industry, 1H05 (January?June)
    • Hitachi's SCM Solution
    • Figure: Hitachi SCM Solution Revenue by Segment, 1H05 (January?June)
    • Figure: Hitachi SCM Solution Revenue by Industry, 1H05 (January?June)
    • Figure: Hitachi Organization Chart
• Future Outlook
• Essential Guidance
• Learn More
  • Related Research
  • Definitions
    • Customer Relationship Management
      • Customer Relationship Management Application Software
        • Sales Software
        • Marketing Software
        • Customer Service/Contact Center Software
      • Customer Relationship Management Services
        • Customer Relationship Management Consulting
        • Customer Relationship Management Implementation
        • Customer Relationship Management Outsourcing/Operation/Management
        • Customer Relationship Management Training
        • Customer Relationship Management Support
    • Enterprise Resource Management
      • Enterprise Resource Management Application Software
        • Accounting Software
        • Human Resources Management/Salary Software
        • Material Management Software
        • Maintenance Management Software
        • Project Management Software
      • Enterprise Resource Management Services
        • Enterprise Resource Management Consulting
        • Enterprise Resource Management Implementation
        • Enterprise Resource Management Outsourcing/Operation/Management
        • Enterprise Resource Management Training
        • Enterprise Resource Management Support
        • Exceptions
    • Supply Chain Management
      • Supply Chain Management Application Software
        • Manufacturing Application
        • Retail Application
        • Wholesale Application
        • Logistics Application
      • Supply Chain Management Services
        • Supply Chain Management Consulting
        • Supply Chain Management Implementation
        • Supply Chain Management Outsourcing/Operation/Management
        • Supply Chain Management Training
        • Supply Chain Management Support
        • Exceptions
  • Synopsis