This study is part of IDC Asia/Pacific's annual research that looks at major ISVs operating in the Asia/Pacific region. Through exclusive interviews and existing information bases, IDC analysts aim to cover company overview, product offerings, business model and strategies, major customers, partnerships and alliances, financial performance, and analysis of challenges and opportunities of these ISVs.

Companies Mentioned: General Digital

• In This Study
  • Methodology
  • Executive Summary
• Situation Overview
  • Company Overview
  • Table: General Digital Snapshot of Key Information, 2005
    • Organization Structure
    • Table: General Digital Headcount by Function, 2005
  • Product/Services Offerings
    • Self-Developed Software
    • Figure: The System Functionalities of General Digital?Customer Relationship Management
      • Support Database
      • Special Functionalities
    • Agent-Based Software
    • Target Markets and Focus Areas
  • Strategies and Business Models
    • Marketing 4Ps' Analysis
      • Products
      • Price
      • Place
      • Promotion
    • Latest Specific Developments/Differences
  • Major Customer Highlights
    • Customer Size Segmentation
    • Table: General Digital Customer Size Segmentation, 2005 (%)
    • Industry Segmentation
    • Table: General Digital Industry Market Revenue Segmentation, 2005 (%)
  • Partnerships and Alliances Activities
  • Table: General Digital Sales Partners
    • Channel Management and Structure
    • Table: General Digital Sales Channel Segmentation, 2004 and 2005 (%)
  • Financial Performance
    • Total Company Performance
    • Figure: General Digital Revenue Share and Functional Shares of the Taiwan Customer Relationship Management Market, 2005
    • Table: General Digital Total Company Revenue Performance, 2005 (%)
    • Country Market Segmentation
    • Table: General Digital Market Revenue Segmentation by Country, 2005 (%)
    • OS Platform Segmentation
    • Table: General Digital OS Platform Segmentation, 2005 (%)
• Future Outlook
  • Opportunities
  • Challenges to Overcome
• Essential Guidance
  • Strengths in the Marketplace
  • Areas for Improvement
  • Future Directions
• Learn More
  • Related Research
  • Synopsis