Canadian service providers have pegged the mid-market (100-499 employees) as an evolving adopter of outsourcing and are reaching into this market with SMB specific offerings to capture that opportunity. But are mid-market firms outsourcing? This report will explore the mid-markets appetite and perceptions regarding outsourcing and the current service providers in Canada.

• In This Study
• Situation Overview
  • Mid-market outsourcing but uncertain about cost-savings
  • Figure: 35% of mid-market firms outsource business or technological processes
  • Figure: Mid-market uncertain if outsourcing saves them money
  • Figure: Savings from outsourcing go directly to bottom line
    • Applications prominent among medium firms that outsource
    • Figure: Applications prominent among medium firms that outsource
    • Figure: Web conferencing and payroll applications currently being outsourced
    • Figure: BPO adoption lags in mid-market
  • Not the usual suspects compete for mid-market service dollars
  • Figure: Bell leads in familiarity in mid-market
  • Figure: Bell has made the most strides in mid-market
• Future Outlook
  • Outsourcing expected to help drive future mid-market IT spending
  • Figure: Services spending intentions increasing
  • Figure: Mid-market outsourcing spending expected to grow
  • Figure: Mid-market considering outsourcing intrusion detection and workforce management/training applications
    • Managed services and utility based models appeal to mid-market
    • Figure: Customers' demand drives the emergence of new engagement models
• Essential Guidance
  • Service providers must alter strategy to sell outsourcing to mid-market
• Learn More
  • Related Research
  • Synopsis