This Insight explores three of the biggest challenges facing vendors in the highly fragmented and competitive IT support services market in the region. These challenges are:

IDC also discusses how each of these challenges, if met with the required response, can help vendors to differentiate themselves from the rest of the market, increase goodwill between themselves and customers, and in turn maximize their shares of the market.

• In This Insight
• Situation Overview
  • Meeting Customer Requirements in an Increasingly Complicated World
    • New Technologies in Support Services
    • Managed Support Services
  • Differentiation from the Competition
  • Continuing to Ensure Margins in a Highly Competitive Market
• Future Outlook