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How Corporates Purchase in 2001

DateSep, 2001
Pages0
Price / format$3120 / Hard Copy Mail Delivery

$3 120 





Abstract:

The recent rapid consolidation of the UK contract stationer population within multinational operations has once again raised the stakes in the UK corporate office supplies sector: suppliers must now compete even more aggressively on price, service and product offerings. Never before, it seems, has so much been asked of office products suppliers for so little return.

But what do these buyers really want from their suppliers? MPA International's new 72 page report How Corporates Purchase in 2001 aims to find out:

  • Who are the office products buyers in large businesses, what range of products do they purchase and from which sources?

  • How interested are they in single-sourcing office products, and what range of products is required from a single source supplier?

  • How interested are they in sourcing print and print management services from office products suppliers?

  • To what extent do corporates require bespoke products and what stockholding arrangements for these items do they expect from suppliers?

  • What criteria are used to assess a potential supplier of office products?

  • To what extent are supply contracts used and why do some corporates still prefer not to have them?

  • How much 'leakage' from contracts occurs, and what kind of supplier benefits from this?

  • What is the current duration of a supply contract, how likely is it for a corporate account to switch supplier at the end of a contract period, and for what reasons?

  • How frequent are contract price reviews? On what products and by what methods are price comparisons made?

  • What delivery and service performance levels are required from suppliers? Is desktop delivery by liveried drivers a prerequisite?

  • What kind of representation and management report systems are actually needed?

  • What kinds of order-placing systems are preferred? What interest is there in e-commerce and to what extent are suppliers' e-commerce offerings required to be integrated into corporates' IT systems?

  • To what extent do corporates require office products supply arrangements on a pan-European or global basis?

    The report is based on a survey of 200 UK supplies negotiators, each spending more than Ј50,000 per annum on office products. Each of its eleven chapters reveal not only what they need now and in the future, but also what has changed since MPA last surveyed this sector in 1999:

    1 Introduction
    2 The Purchasing Function
    3 Contract Supply
    4 Non-Contracted Purchasing
    5 Sourcing Summary
    6 Single Sourcing
    7 Order Placing
    8 Price Evaluations
    9 Delivery Requirements
    10 Supplier Selection Requirements
    11 Europe


    Table of contents:
    1. INTRODUCTION
    1.1 BACKGROUND TO THE STUDY
    1.2 OBJECTIVES OF THE STUDY
    1.3 SCOPE OF THE STUDY
    1.4 METHODOLOGY & SAMPLE DATA
    2. THE PURCHASING FUNCTION
    2.1 BUYER RESPONSIBILITIES
    2.2 SPEND
    2.3 CURRENT SUPPLY ARRANGEMENTS
    3. CONTRACT SUPPLY
    3.1 NUMBER OF CONTRACTS
    3.2 PRODUCTS PURCHASED
    3.3 CONTRACT SOURCES USED
    3.4 CONTRACT DURATION
    3.5 CHANGING CONTRACT SUPPLIERS
    3.6 LEAKAGE FROM CONTRACTS
    3.7 ACCOUNT MANAGEMENT
    4. NON-CONTRACTED PURCHASING
    4.1 ATTITUDES TO CONTRACT SUPPLY
    4.2 PRODUCTS & SOURCES USED
    4.3 SWITCHING SUPPLIERS
    5. SOURCING SUMMARY
    6. SINGLE SOURCING
    6.1 INTEREST LEVELS
    6.2 PRODUCT MIX
    6.3 PRINT
    6.4 BESPOKE PRODUCTS
    7. ORDER PLACING
    7.1 CURRENT METHOD USED
    7.2 FUTURE METHOD USED
    7.3 THE INTERNET
    8. PRICE EVALUATIONS
    9. DELIVERY REQUIREMENTS
    9.1 LEADTIME
    9.2 ORDER FILL
    9.3 DROP LOCATION
    9.4 FLEET OWNERSHIP
    10. SUPPLIER SELECTION CRITERIA
    11. EUROPE

    TABLE OF TABLES
    1. INTRODUCTION
    1.1 BACKGROUND TO THE STUDY
    1.2 OBJECTIVES OF THE STUDY
    1.3 SCOPE OF THE STUDY
    1.4 METHODOLOGY & SAMPLE DATA
    Research Sample By Sector 1999 & 2001 (% Interviews)
    Sample by Business Activity 1999 & 2001 (% Interviews)
    2. THE PURCHASING FUNCTION
    2.1 BUYER RESPONSIBILITIES
    Respondents' Involvement in Office Products' Supply Decision-Making
    Respondents' Main Responsibility 1999 & 2001 (% Base)
    Number Of Workers For Which Respondents Are Responsible
    2.2 SPEND
    Annual Spend on Office Products
    Annual Spend on Office Products by Number of Dependent Workers (% Base)
    Unweighted Average Share Of Total Office Products Spend 1999 & 2001 (% Share)
    Distribution Of Office Paper's Share of Total Office Products Spend
    Distribution Of Office Stationery's Share of Total Office Products Spend
    Distribution Of Computer & Printer Consumables' Share of Total Office Products Spend
    Distribution Of Office Furniture's Share of Total Office Products Spend
    2.3 CURRENT SUPPLY ARRANGEMENTS
    How Office Products Purchasing Is Carried Out 1999-2001 (% Base)
    Incidence Of Contract Supply Arrangements 1999 & 2001 (% Base)
    Method Of Sourcing Office Products By Spend (% Base)
    3. CONTRACT SUPPLY
    3.1 NUMBER OF CONTRACTS
    Number Of Supply Contracts In Place
    Number Of Contracts Held By Spend (% Base)
    3.2 PRODUCTS PURCHASED
    Products Purchased By Respondents
    3.3 CONTRACT SOURCES USED
    Contracts Awarded To Each Supplier Type 1999 & 2001 (% Base)
    Products Purchased Under Contract From Each Supplier (% Base)
    Products Purchased Under Contract From Each Supplier (% Base)
    3.4 CONTRACT DURATION
    Usual Duration of Supply Contract 1999 & 2001
    Frequency Of Price Reviews (% Base)
    3.5 CHANGING CONTRACT SUPPLIERS
    Extent of Contract Supplier Switching 1999 & 2001 (% Base)
    Reasons for Changing Supplier
    Reasons Why Former Supplier Retained
    3.6 LEAKAGE FROM CONTRACTS
    Respondents' Perception of Organisational Sourcing Outside of Established Supply Contracts
    Percentage of Organisations' Total Spend On Office Products Accounted For By 'Leakage' Purchases
    Suppliers Picking Up 'Leakage' Business 1999 & 2001 (% Base)
    3.7 ACCOUNT MANAGEMENT
    Account Management Arrangements Required 1999 & 2001 (% Base)
    Account Reporting System Required From Main Contracted Supplier
    4. NON-CONTRACTED PURCHASING
    4.1 ATTITUDES TO CONTRACT SUPPLY
    Reasons Supply Contracts Not Used
    Interest In Establishing Contract Supply System In The Next Two Years 1999 & 2001 (% Base)
    4.2 PRODUCTS & SOURCES USED
    Products Purchased By Respondents
    Supplier Mainly Used to Obtain Office Products 1999 & 2001 (% Base)
    Products Purchased From Main Suppliers
    Products Purchased From Local Commercial Stationers (% All Users Of This Channel)
    Products Purchased From National Contract Stationers (% All Users Of This Channel)
    Products Purchased From Other Supply Channels (% All Users Of Each Channel)
    Products Purchased From Other Supply Channels (% All Users Of Each Channel)
    4.3 SWITCHING SUPPLIERS
    Period For Which Current Main Supplier Used (% Base)
    Reasons for Change of Supplier
    5. SOURCING SUMMARY
    Products Purchased By Respondents
    Products Purchased From Each Supply Channel (% All Users Of Each Channel)
    Products Purchased From Each Supply Channel (% All Users Of Each Channel)
    Products Purchased From Each Supply Channel (% All Users Of Each Channel)
    6. SINGLE SOURCING
    6.1 INTEREST LEVELS
    Interest in Single Sourcing Office Products 1999 & 2001 (% Base)
    Interest in Purchasing All Office Products Requirements From One Source Only (% Base)
    6.2 PRODUCT MIX
    Range Of Products Required In A Single-Source Supply Arrangement (% Base)
    Products Currently Bought vs Those Required In A Single-Source Supply Arrangement (% Base)
    6.3 PRINT
    Interest In Buying Print From A Broad Range Office Products Supplier
    Interest In Buying Print By Type Of Buyer (% Base)
    Interest In Buying Print Management Services From A Broad Range Office Products Supplier
    6.4 BESPOKE PRODUCTS
    Requirement For Bespoke Office Products
    Stockholding Requirements For Bespoke Office Products
    7. ORDER PLACING
    7.1 CURRENT METHOD USED
    Order Placing Method Used (% Base)
    Order Placing Method Used 1999 & 2001 (% Base)
    7.2 FUTURE METHOD USED
    Future Order Placing Method
    7.3 THE INTERNET
    Levels Of Internet Access
    Use Of Internet To Purchase Office Products
    Use Of Internet To Purchase Office Products By Purchase Method (% Base)
    Percentage Of OP Spend Via Internet
    Web Site(s) Used
    Reasons Internet Not Used
    Requirement For Supplier E-Commerce/User IT System Integration
    Expected Future Dependency On Internet Purchasing
    8. PRICE EVALUATIONS
    Price Offering Assessment Via a Core List/Basket of Selected Products
    Method of Discount Evaluation (% Base)
    9. DELIVERY REQUIREMENTS
    9.1 LEADTIME
    Speed Of Delivery Required 1999 & 2001 (% Base)
    9.2 ORDER FILL
    Order Fill Required 1999 & 2001 (% Base)
    Order Fill Requirements By Supply Method Used
    9.3 DROP LOCATION
    Drop Location Required 1999 & 2001 (% Base)
    9.4 FLEET OWNERSHIP
    Delivery Fleet Ownership Preferences
    10. SUPPLIER SELECTION CRITERIA
    Supplier Selection Criteria
    Comparison Of Supplier Selection Criteria Rankings 1999 & 2001
    11. EUROPE
    Perceived Advantage of Supplier Offering Pan-National Supply 1999 & 2001 (% Base)
    Likelihood Of Respondents Purchasing Office Products On A Concerted Pan-National Basis In The Next Two Years 1999 & 2001 (% Base)





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