This Financial Insights report examines how insurers are increasingly honing their delivery systems by tapping into new-generation wireless strategies to enhance services to both agents and customers.

Li-May Chew, CFA, senior research manager for Financial Insights' Asia/Pacific Insurance Advisory Service, notes, "Deployment of these technologies will help foster collaboration between workgroups, provide mobility solutions for field workers, provide seamless interfaces for motor accident claims, and even allow for more granular segmentation of motor insurance premiums via vehicle telematics."

On how insurers can utilize wireless technologies, Chew suggests, "Insurers should determine their business benefit, collaborate with vendors that understand the company' s dynamics, and initiate implementation with field trials to determine effectiveness and user acceptance."

"Conversely, wireless application vendors will impress insurers by addressing their operational challenges with customized go-to-market strategies. Because the technology is still embryonic, they should also consider educating customers on the strengths of their applications with well-documented case studies," concludes Chew.

• Table of Contents
• Financial Insights Opinion
• In This Report
  • Brief Description of the Solution
• Situation Overview
• Figure: Reasons for Deploying Enterprise Wireless Solutions
  • Mobility for Life Insurance Agents
  • Auto Physical Damage Processing
  • Figure: Traditional Method of Claims Processing
  • Figure: New Method of Claims Processing
  • Telematics, the Black-Box Technology for Auto Insurance
  • Figure: Sample of Progressive' s Telematics Device
  • Considerations in the Adoption of Wireless Strategies
    • Security Issues
    • Table: Key Security Controls That Can Be Adopted
    • Justification of the Hard-Dollar Investment
• Future Outlook
  • Positioning for a Wireless Future
    • Field Agents and Motor Claim Adjusters
    • Figure: Asia/Pacific (Excluding Japan) Wireless Hotspots by Country, 2006-2010
    • Vehicle Telematics Systems
• Essential Guidance
  • Actions for Financial Institutions
  • Actions for Vendors
• Learn More
  • Related Research
  • Synopsis